In my view, there are basically 2 types of companies that have acquired the certification of ISO9001 2008. Honestly, there are companies that intend to follow the standard in the hope of improving their operations, improving their quality, and ultimately improve their bottom line.
Then there are the companies that get the certificate of ISO9001-2008 on nothing more than a sales tool to open the door, that would be otherwise undesirable.
For both types of companies I have worked in the past. Let me tell you more fun, working for companies that really want to register the ISO9001, power and comply with them.
A few months ago I visited Before small companies in the area of the Bay, which has been struggling with their quality management system ISO9001-2008. Their sound quality guy should end until a few months. From the quality of the guy left nobody was carried out by experts of ISO9001. No records. No internal audits. No corrective measures. No message loop.
Their quality system was trying to kill mosquitoes observation with the B-52. Not surprisingly, not wishing to work with the system, their system was too difficult to use. Yet another example of the quality of the person so that he could only understand, thus ensuring that he could not get to write documents of the quality system in such a way. This is my guess, though.
As well as their documents are revised and shaved from about 50 percent of pages. Maintain as simple as possible, I always say, and people will be more of an inclined to use it.
Now, months after the road, you're still not done so already, all the internal audits and corrective measures. It seems like they are interested in following their quality management system. The owners of the company they want to have a certificate on the wall that their customers happy, but apparently, where their interest in ISO9001. I'm guessing will be mad switch to create incorrect records a couple of weeks before the next audit of a third party.
For a woman that was HR Manager for the shipping company has been ISO9001 date. Well at least they have a beautiful certificate on the wall. Each year, two weeks before their audit of a third party, all employees should stop by their actual work to build and modify records in a few days. It was fun to watch. Somehow always managed to maintain its certificate.
Seeing companies such as this, the alteration of records and squeak through their audits, I cynical about the true value of ISO9001 2008. You will never forget the auditing team (husband and wife) who actually got drunk at lunch with the owners of the company, then approved the registration of the company.
But then there are good company. According to my experience, most companies that have the certification of ISO9001-2008 actually has. Now the "majority", I mean more than 50 percent. It is not a huge majority of resources. But these good company give me faith that my efforts were not wasted, and that this thing actually some of the values of the ISO9001 to many firms throughout the world. This entry was posted on Tuesday, 5th Oct 2010 at 14: 04 and is filed under from the trenches, general quality system, ISO9001: 2000 blog. You can track any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own page.
No comments:
Post a Comment