Total quality management system

TQM is a total quality management system.
According to Histoshi Kume "TQM is a management method to succeed." "It creates appropriate conditions for the sustainable development of the Organization (or companies) to create Director everyone seeking economic quality according to customer request".
ISO 9000 - "total quality management (TQM) ,a management approach that aims for the long-term success of aims, by focusing on customer satisfaction." "TQM is based on the participation of all members of the organization or society in improving processes, products, services and culture where you work."
The goal of TQM is to help produce a quality product, lowing the costs, improve productivity, shorten lead times and make a proper delivery. This means also that TQM for the 3 P aims: (1) performance or perfection, (2) price and (3) timeliness of the quality of the product through the hassle of all Member States of the organization.
TQM is a set of principles for improving through promotion of direct and indirect employees, officers and managers (employees short) in improving processes, products, services and culture.
These principles are generally:
o is it customers, set quality standards for the product and your needs are absolute.
o the highest level manager of the company must be the person who follows the quality standards.
o quality is a strategic issue and must consider the priority in the plan making.
o quality is the problem of all people in all levels and departments in the Organization and all must work together to solve this problem.
o the functions of the company must focus on the continuous improvement to achieve the strategic objectives of the organization.
The problem-solving and continuous quality improvement based on the statistics quality control (SQC) method and the use of the Deming cycle.
Education and training are the basis for continuous improvement.
The basic modules of TQM include:
o quality control circle
o 7 technical tools to control and improve the quality
o Kaizen (quality management theory of a Japanese)
o 5s (house keeping)
o QC (quality control story) history
o PREMA - GHK (profitable environmental management - good housekeeping Guide)
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