First of all I would like to thank all those ISO9001: 2008 quality system managers to keep me in the business! Probably half of my time is spent rewriting system documentation on the quality of the companies. Typically, documents are complex far, far more than what is necessary for the organization. It is unusual for me to reduce the QMS documentation by half.
One company, recently I worked with had over 300 documented procedures in their quality system. The company has about 50 people and really only needed about 12 documented procedures. They are things like how to discipline people, how to plan for the periods for lunch and stop, how to hire people, how to interrogate outside contractors and on and on.
Under the ISO9001: 2008 all these documents must be periodically reviewed and approved. Guess what happened? The quality system is too large for effective management, and they have fallen. During their surveillance audits they have received several significant discrepancies. Their ISO9001 certificate expires, and took some time to get everything back up and declare on the track.
Why people write lengthy and complex documents? They honestly think all that crap? Or they do not have all that much to do and you want to justify their existence in the Organization? I doubt few fall in the latter category.
Another company I work with are employed full time ISO9001 administrator to write its records and implement ISO9001. The company employs approximately 150 people. The company did not know too much for ISO9001, other than the one they wanted to get certified. So they (by mistake) figured would be a good idea to hire a full-time person to carry out the ISO9001: 2008. After 6 months of the doofus to you don't receive many Done they fired and hire me. I convinced them that they did not have full-time person because not working full time in the company of this size. After 4 months of 2 to 3 days a week for work, we have the company certified. Then just a day or 2 euros per month for internal audit, management of corrective actions and other details.
People, it does not have to be complicated! ISO9001: 2008 only requires that you have 6 documented procedures. Most companies ended up needing a few more than this, but its rare needs more than 20.
So why people write a huge, complex and unmanageable? To keep my job? If this is the case, thanks! This entry was posted on Tuesday, June 22nd, 2010 at 3: 28 pm and is filed under commentary, dredging, overall quality system ISO9001: 2000 blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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