There is no company with a registered ISO9001-2008 for around one year. They're a great bunch of people to use and very much look forward to you visit them. They've got about 100 employees. This company exclusively with quality as they offered excellent products. In General, they are very enthusiastic about the ISO9001: 2008 certification. Most of them anyways.
There is only one person that I doubt it, the quality management system ISO9001-their 2008 to be a nuisance. But he knows what it means for senior management to have a certification, so he went with lukewarm. Requests for corrective measures assigned to this man take somewhat longer to return. A Curmudgeon but this is not my main concern here.
My biggest concern is 30 or 40 people in enterprise really does not seem to care that much. They sit quietly in training sessions, nodding their heads up and down. Ask if they understand what you are talking about and say Yes. Even if they will follow the program for a week or 2 after you've told them what should be done.
After that week or 2 though, they forget the importance of things like the identification of products and signing off inspection paperwork. Internal audits catch almost always a significant number of unidentified parts sitting on shelves or pallets. I often catch paperwork inspection, are some of the stamps and signatures necessary to furnish proof that the product has gone through each production process and has been approved to move to the next process.
The company is trying to deal with these problems by asking politely on the conformity of the employee at the meetings of the company. Typically, this is in accordance to the week or 2 and then the cycle is repeated.
Of course, is an old carrot versus stick argument here. We Reward employees for performance? Or to impose penalties for non-compliance. I guess that every situation is different and unique, and you can't really call this unless you know that people who were involved.
But I'm looking for more ideas here. How to deal with employees who do not really care to be given to the details? This entry was posted on Saturday, October 2nd, 2010 at 2: 46 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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