Many companies that are new to ISO9001: 2008 quality may not be aware that it is perfectly OK to send the request for corrective action to one supplier. Heck I can even send a customer if you wanted to, although I have never seen, done.
Why will send a request for corrective action to the vendor? Depending on your particular situation may be easier for you to simply stop using this provider and buy the product or service by someone else. And if your product or service allows you the flexibility, then go ahead and do it right.
But many companies purchase goods or services by specialist suppliers. You can have a long-term, mutually beneficial relationship with the vendor that you do not want to ... or not easily ... end. Perhaps this provider grows quickly, or maybe they've experienced people laid off, causing their product or service falls under your standards. It may be your best interest to help the supplier of the improvement of their quality, before looking for another provider.
Before you can send a request for corrective action to evaluate supplier, you must set up a few questions. How badly do you want or need to do business with this vendor? What is the significance of the lack of quality? It is a single error or pattern developed? Is concerned about the actual grant of the right and makes you happy? How many eggshell walking should be done?
If the absence of a supplier of quality has caused you to think about application of remedial actions, then most likely you will need to do this. But I think the questions here. Is a company, but polite. The supplier is Probably more uncomfortable you do not know, and that they will be more than happy to take action to correct the problem and prevent it from happening again.
Depending on your industry and the types of vendors that use the endeavour to improve the quality of the products from your service provider can save you a lot of time and money by not having to seek new vendors and see if they are any better. This entry was posted on Thursday, June 17th, 2010 at 3: 22 pm and is filed under From cuttings, overall quality system ISO9001: 2000 QMS blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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