After undergoing revisions in 1994, 2000 and recently in 2008, nothing much has changed as per the quality scene is concerned .Yes, there has been improvements in the structure and requirements,but concern about quality of certification has grown .Industry, bearing some , has not taken it so seriously.Only professionally run companies take implementation of quality management system seriously.
When certification becomes cheap for whatever may be the compulsions no competent quality professional is available for implementation of the system. So question of improved system and consequently improved product or services would not happen which was in fact one of the major objectives of creating ISO 9000 standard.
So the competence indicator -QMS through Certification of ISO 9001 , is very rarely meeting the needs of a customer.
Even the general feedback of survey conducted by Quality Council of India (QCI) of users of certification shows in general that the certification process has failed to added any significant value to the performance of the organizations...
No comments:
Post a Comment